I have thought about that quote many times during my 20-plus years in the dental industry. Every day, there are so many opportunities for us to choose to do the right thing or the wrong thing when there are patients around us and nobody around us.
One of my dear friends in the dental industry is Susan Gunn, a great speaker, prolific author, and certified fraud examiner. She’s the person who is often called in when horrid things happen in the dental practice because someone made the wrong choice and will now pay the price for doing just that.
I talked to another friend recently about the seeming decline of ethics in our society, and we started talking about ethics in the dental practice. We talked about several scenarios that might involve dental assistants, including embezzlement and knowingly not doing what is best for a patient. A few minutes turned into almost an hour on the subject as my friend shared some horror stories she had witnessed, and I showed her some of the posts I’ve seen in various Facebook groups for dental assistants.
I brought up some of the scenarios we discussed with Susan, who is a huge advocate for increased ethics in dentistry, in the latest Dental Assistant Nation podcast, powered by IgniteDA. One of the biggest things I’ve seen lately are discussions about whether single-use items in practice are truly single-use (spoiler alert: they are). However, I know that hasn’t stopped some dental practices from using their sterilizers to get single-use items ready to be used again . . . and again . . . and again.
Forgive me for getting on my soapbox here. That is completely wrong. If that’s me in your chair, I want to know that my health and well-being are your number one concern rather than saving a few dimes here and there.
Dental assistants, doing the right thing all of the time means just that, all of the time, even when no one else is looking or might not even know the difference. Will I know that what you’re putting in my mouth is a shortcut or money-saving idea? Probably not, but you will. And that’s the key. If you know what you’re doing is wrong, why are you still doing it?
In this 20-minute podcast, Susan and I talk about your role in the business of the practice, as well as some of those ethical dilemmas that seem to be happening in practices today. Would you please take a few minutes and listen to our talk here?